对于NOMOS质量的质疑---亲身经历，重要进展--第七次更新2011.05.24

weijiez

入了Tangomat 601快半年了，在德国的曼海姆wemper表店买的。入手一个多月的时候就停走了一次，针对这个问题我就发过一个帖子：http://www.iwatch365.com/thread-16252769-1-1.html
谁知有了第一次就有了第二次，今年妇女节的时候居然又不走了！！结果还是送修，隔了快一个月才把手表拿回，捷成洋行的修表师傅说是因为自动上链的齿轮有问题，可能没有打磨到位造成齿轮卡住，已经帮我处理好了，以后不会有问题了。

其实这个时候我就已经很不爽了，买了半年的新手表就已经坏了两次，但是看在售后服务还不错的份上，我也没计较什么，想想可能自己运气不好，毕竟人家帮我搞定了就OK了。
        但是今天居然又停走了！！:a21每次都是在我正常佩戴过程当中莫名其妙就不走了！！带了半年都不到的新表送修三次啊！！每次都要请假跑老远到市中心，当我钱多时间多吃饱了没事做啊！！我当时就直接写了个email给NOMOS官方网站上留下的联系邮箱nomos@glashuette.com，然后又打了个电话到捷成洋行，修表的师傅说上次没有帮我把怀疑有问题的零件换掉，只能过好节让我再过去一次。我当即表示要他们和NOMOS联系，更换我手里这块问题表，毕竟不管是谁，碰到这种情况都会很介意的吧，才入手半年的手表在正常佩戴的情况下，要开盖修理三次，这算是什么质量！！
        我已经决定了，就算修好我也要求换一块全新的601，前前后后开盖三次，这让我无法接受！
        附上邮件的详细内容：

Dear Mr. Michaela Müller,


My name is Peter Zhan, one of the MONOS watch owners, from Shanghai China.


Last September when I travelled in Mannheim, I bought one piece of Tangomat 601 whose number is 7723 in a Wemper store. I really love the NOMOS design and craft, but my watch disappointed me for three times till now.


The first time is Oct. 22th 2010, when I was in a meeting in my office . I suddenly found that my watch didn’t walk anymore. Then I went to the NOMOS service center in shanghai (Jebsen & Co., Ltd) to ask for a check. The staff there spent several minutes to make the watch walking again, but he didn't tell me the reason why the watch stopped.


       On Mar. 8th 2011, my watch stopped again. After 2 weeks checking in the NOMOS service center, the staff told me that some small parts of my watch had problems which made the watch abnormal, and they have solved the problems. Then I think my watch would be OK.


       However, it stopped for the third time when I was writing an email on my laptop this morning!


Such situation is really unacceptable not only to me but also to NOMOS. My new watch stopped for three times by itself in 6 months after purchase. It shakes my belief in the NOMOS brand and quality.


       In a word, I hope that it's an individual case in NOMOS production. And I would ask NOMOS to change my Tangomat 601 to a good one.


Thank you for your time and patience. Looking forward to hearing from you soon.


我会不断更新此事的进展，正好也可以让各位NOMOS的表友和打算入手的朋友知道产品质量和售后服务质量到底如何，请大家关注，谢谢！！:a388" />" />8" />" />8" />" />8" />" />8" />" />8" />" />8" />" />8" />" />8" />" />

2011.04.28 收到来自NOMOS的首次回复，在第13楼。


2011.05.03 第三次送修捷成洋行，在第34楼。

2011.05.04 回信给NOMOS，在第40楼。:(
2011.05.06 NOMOS第二次回复，详细情况在第45楼~



2011.05.11 NOMOS第三次回复，详细情况在63楼。
2011.05.12 处理事件接近尾声，详细情况在67楼。
2011.05.24 又一个较量回合，详细情况在91楼。

[ 本帖最后由 weijiez 于 2011-5-24 22:06 编辑 ]

quasi.cadenza

哈哈，写信的口气很不客气啊。不过理解楼主的心情，花大钱买的东西还一直坏。真还不如买块万国省心呢。

weijiez

谢谢楼上兄弟的理解和支持！[s:98]

aegeanbeggar

保持关注！这个质量问题真是挺大的～

大蜈蚣

请问楼主601停走的发生是在手上的时候，还是晚上静置的时候？谢谢！

大蜈蚣

看到了，开车的时候就偷停了，看来楼主打轮太猛了，nomos被震内伤。
支持换新！[s:92]

狂风暴雨

谢谢分享

越夜越快乐

支持，跟进
听说NOMOS还特别容易受磁，这也是我迟迟不敢出手602的原因

weijiez

都是在正常佩戴过程中发生的，我本身就是做管理工作的，平时都在办公室工作，戴表的时候也很小心，而且维修点的师傅也确认了，不是佩戴造成的原因，是表本身有问题。

neoliuqi

帮顶
A typo of MONOS 会不会把人家伤到？

315716797

实在有违德国制造，关注楼主进展

weijiez

谢谢各位XDJM对我这个帖子的关注，今天上午收到了来自NOMOS的回复，邮件原文如下：


Dear Mr. Peter Zhan,

Thank you very much for your mail. We are very disappointed to hear the circumstances you have with your Tangomat. And of course these are not the quality demands we have on our watches. Before we deliver any model to a customer shop, it will be checked several days until it shows a movement within the tolerance. You can be sure, that we do always our best, but unfortunately sometimes there are problems which aren’t explainable. All our watches are made by hand.

Please understand, for me it is very difficult to give a diagnostic from afar. Could you please kindly explain the problems again in our service centre in shanghai? I am sure the staff will find a satisfactory solution for you. The replacement of the watch would be only possible with the retailer you bought your Tangomat, in your case Wempe.

I hope my answer is a help for your. I wish you all the best.

If you have any further question, please do not hesitate to contact me again.

Thank you very much in advance for your patience.

Best regards,

Yvonne Gehrmann

NOMOS Glashütte/SA
Roland Schwertner KG
Ferdinand-Adolph-Lange-Platz 2
D-01768 Glashütte
+49 (0) 3 50 53 40 40
www.nomos-glashuette.com

Amtsgericht Dresden, HRA 2931




按照NOMOS客服的说法，还是现要求我把手表送到上海的维修点，并且表示如果要更换，必须在原来购买的地方更换。

接下来我给他们的回信中将会提到这几点：

1，我过好劳动节还是会把手表先送到上海维修点，检查停表原因。
2，由于在半年内已经多次发生送修，浪费了我个人很多时间和精力，因此我还是坚持要求NOMOS承诺可以更换一块新Tangomat。
3，我最近会到一次欧洲，请NOMOS联系好原先那家经销商。

大家看看还有什么要补充的？

Azurestone01

如果更换还要到原来购买的地方，还真是个麻烦事诶

知__止

nomos确实有点弱不禁风的感觉，顶楼主了

quasi.cadenza

你回信说按照中国的《消费者权益保护法》，返修超过3次可以选择退货或者换货了。德国佬看到：It violates the laws and regulations in China. 这种话他们最怕了...
哦不对，你是在德国购买的......
这里有通晓德国法的律师么？出来帮帮楼主吧。

pavise

我觉得谈一下这件事情对于Nomos在中国的声誉的影响.

加上这一段
As an active member of the largest watch forum in China, I reported the serious fault of my newly acquired Nomos watch and unpleasant experience that I underwent to the community of the Chinese watch collectors. A great number of my fellow collectors expressed their concerns to this issue and are worried that legitimate interests of Chinese customers will be undermined. Therefore, I sincerely hope that Nomos will understand the magnitude of possible negative influence of the matter, and deliver a comprehensive, satisfactory, and timely after-sales service as a responsible enterprise.  

I deeply appreciate your time and effort, and look forward to hearing from you in the near future.

[ 本帖最后由 pavise 于 2011-4-29 07:08 编辑 ]

weijiez

谢谢兄弟支持！我这次的回信里面肯定会加上这一段 :)

relax_lb

持续关注中！！！！！！！！

chris2006

关于Nomos的质量问题，小弟说一下本人的亲身经历。
3月中旬在澳门东方看131，两根大针跟表盘不是水平状态，夹角估计在5-10度，另一块602就没有这个问题。不需仪器鉴别，肉眼都能看得很清楚，顿时凉了一大截，跟心中的德国品质差距很大啊。

[ 本帖最后由 chris2006 于 2011-4-29 12:43 编辑 ]

mm23mm

You can be sure, that we do always our best, but unfortunately sometimes there are problems which aren’t explainable. All our watches are made by hand.

我看了德国那边的回信中的这段。。。。简直是放屁，说了等于没说。