对于NOMOS质量的质疑---亲身经历，重要进展--第七次更新2011.05.24

weijiez

原帖由 mm23mm 于 2011-4-29 21:20 发表
You can be sure, that we do always our best, but unfortunately sometimes there are problems which aren’t explainable. All our watches are made by hand.

我看了德国那边的回信中的这段。。。。简直是放 ...

是的，我回信里面会提到这一点，这不是产生质量问题的理由和托词 :)

aegeanbeggar

看了大家的留言。。挺担心自己手中这款139的。。。

知__止

26楼 139质量难道也...？？

aegeanbeggar

没。。暂时还没出问题。。。我就是看了前面兄弟们的讨论。。担心它哪天也出一些莫名其妙的问题。。。

weijiez

这几天正好劳动节放假，老外应该双休日也休息，等周一的时候写回信:(

drizzt

4.23托lz在香港东方表行入的一块131感觉目测也有表针和表盘不水平的问题，而且目前问题更大的是每天晚上11:40左右开始就出现秒针走一圈分针才走1/4格的状况持续到12:00前，导致日差有2分多。准备节后去上海售后检查一下，必要的时候也开帖跟踪进度。

大蜈蚣

nomos质量堪忧啊
:( :(

dontsina

要把此帖顶出上万楼，截图给老德看，如此才有震慑力。
本来挺想弄个nomos，开始踌躇

weijiez

最新进展：各位童鞋，我昨天已经把手表送到上海捷成洋行的维修点了（话说维修点的客户体验service真的很差劲，连个坐的地方都没有，更不要提茶水了），修表的师傅是这样向我解释的：停摆的原因是因为动储结构中的一个摆轮没有打磨好，导致旋转的过程中会发生卡壳，这次他会帮我的601更换这个零件，以后可以彻底解决这个问题。
在和师傅闲聊的过程中得知了一些信息，貌似最近很多新购买的NOMOS都在购买后短时间内出现了各种各样的问题（走快、停摆甚至指针脱落），我觉得从我们客户的角度来说，的确可以认为NOMOS的质量控制出现了问题，这两天我争取抽时间把回复给NOMOS的邮件写完，谢谢大家的关注 :)

weijiez

此外，希望各位有过维修经历的NOMOS表友都能进来关注这个帖子，并且回复说说自己的经历，让后我们可以把我们的这些回复都发给NOMOS看，我觉得只有这样才能让NOMOS意识到客户意见的重要性，已经他们自身的问题。
[s:122]

yaoweimin

N年前有过维修经历。当时nomos尚未正式进入国内，所以我也是通过邮件直接联系nomos的。因为是在保修期内，所以nomos很爽快的免费把配件邮寄给我了，我再找人修理。应该说nomos还是挺负责的。

weijiez

原帖由 忘了用户名 于 2011-5-4 21:47 发表
139的表冠无缘无故掉了，德国方面说免费维修！但是上海要收费，而且不是我一个人遇到

这位兄弟是温州的吗？昨天在捷成洋行看到一块掉了表冠的139，说是温州的客户送来的，难道这么巧是你的？

aegeanbeggar

国内真黑啊 老板都说了免费维修了 小小的一个代理 这么嚣张 还收钱

weijiez

今天再度回信给NOMOS，内容如下：

Dear Yvonne Gehrmann,

Thank you for your quick response. Yesterday, I sent my 601 to the service center for the third time. In order to deliver and fetch my watch, I’ve asked for 4 days leave, and it’s really a waste of time and money. In the next two month, I might take a business trip to Germany. Could you please help confirm whether I can change my 601 in the Wempe in Mannheim?

As an active member of the largest watch forum in China, I reported the serious fault of my newly acquired Nomos watch and unpleasant experience that I underwent to the community of the Chinese watch collectors. A great number of my fellow collectors expressed their concerns to this issue and are worried that legitimate interests of Chinese customers will be undermined. Therefore, I sincerely hope that Nomos will understand the magnitude of possible negative influence of the matter, and deliver a comprehensive, satisfying, and timely after-sales service as a responsible enterprise.  

I deeply appreciate your time and effort, and look forward to hearing from you in the near future.

neoliuqi

原帖由 weijiez 于 2011-5-5 09:57 发表
今天再度回信给NOMOS，内容如下：

Dear Yvonne Gehrmann,

Thank you for your quick response. Yesterday, I sent my 601 to the service center for the third time. In order to deliver and fetch my wat ...

德国mm看了会不会有一种破罐子破摔的想法？
总感觉德国人处理不积极

tonyshi

同情一下楼主, 我的604已经买了2年多了, 倒是没有发生楼主这种状况, 不过却因为她的碎弱, 在无意中撞到桌沿(木桌)之后表把掉了, 到现在还没时间去修呢! 估计又会被宰一刀的.

虽然这是她的缺点, 但是我还是没后悔买604，对于这个价位的自制机芯手表我们不能要求太多, 机芯走时还是不错的, 打磨也是中规中矩的德式打磨. 所以如果你是手表爱好者, 偶尔带带,我还是很建议大家买NOMOS的,但是如果你只想买一个坚固耐用的手表,那还是挑起她的吧.

大蜈蚣

坚固耐用,请买卡西欧G一SHOCK

aegeanbeggar

我隐约记得nomos的广告词不是“它是伴你一生的手表”一类的话么。。。
太不给力了。。。

tonyshi

你都说了这是广告词,哎!

weijiez

大家早上好~~~今天一早收到NOMOS的回复啦，大家围观一下：:'(

Dear Peter Zhan,

Thank you very much for writing to us again. Of course you are right - it is of utmost interest to us to satisfy our customers and to make them happy all over the world, not only in Germany but naturally in China, too. Most certainly, our ambitions are not restricted to selling beautiful and high-quality watches but also aim at after-sale service in case things shouldn't work the way they are meant to (even though this does not happen too often). We are desolate that you are having such problems with your NOMOS watch. Currently, we are checking possibilities for you to get a satisfied solution. We are going to contact our service center Jebsen. We hope it is possible to give you a quick answer.  Be assured that we will be in touch again during the next days with a solution that will certainly make you a happy NOMOS owner again.

So far please accept our apologies for all the inconveniences you have experienced so far.

Best regards,

Yvonne Gehrmann

看样子接下来几天会再和我联系，到时候我再把进展贴上来 :)